Browse abandonment targets the largest segment of your customers - Window Shoppers.

Around 30% of email marketing revenue comes from browse abandonment campaigns due to its sheer size.

There are four campaigns of browse abandonment namely - product abandonment, category abandonment, search abandonment and home page abandonment.

Let's start implementing them today.

What is Browse Abandonment?

Browse abandonment is automation targeting to users who have left the website without doing much activity, in eCommerce without adding to cart, aka Window Shoppers.

Around 80-90% of eCommerce users leave the website without even adding product to their cart.

High Volume, Low Conversion Rate, High Conversions.

Still browse abandonment campaigns will contribute to 20-30% of revenue, due to the massive size.

You can target these users using the following marketing channels -

  1. Email Remarketing Campaigns
  2. Facebook / Google Retargeting Campaigns
  3. Chatbots
  4. SMS Marketing

Why Users Leave Browsing A Website?

Before start targeting these users, you need to understand their reasons.

  1. Customers might be not aware of the brand. They are visiting or hearing about the brand for the first time, through Facebook or search.
  2. Customers are not sure of the need for the product. They may want it but not necessarily need it.
  3. Customers might not be sure which one to pick to suit their needs.

Things to include in messaging

  • Trust On Brand

    Trust, actually lack of it is one of the main reasons for browse abandonment. They might not be aware of the brand.

  • Need / Desire

    As marketers, you need to amplify customer needs. Customer is early in their buying journey. They are just starting with research. You need to showcase the benefits and generate desire around the product.

  • Need help with shortlisting

    100s of product in the same category can be overwhelming for anyone. Especially for customers who are using the product for the first time. Very easy to get confused.

    Showing bestsellers might be helpful for most.

Things to avoid in messaging

  • Discounts

    Discounts will not sway the users, as they have not yet decided to buy from you and most importantly, which product.

  • Scarcity / Urgency

    As users have not yet decided on the product, scarcity might not be that effective.

eCommerce Browse Abandonment Flows

A customer typically browses through these pages on the website without adding product to the cart.

Customer Browse Funnel

For most eCommerce landing pages can be category pages so that you can devise your funnel based on the analytics numbers on your platform.

In all customer goes through some essential pages without even adding anything to the cart.

To keeping unsubscribe rate under check, segmentation needs to be exclusive of one another.

Pro Tip:

  • Exclude product page audience from category page and search page.
  • Exclude search page from the category page.
  • Exclude category page from landing page or home page.

Main focus is to drive user deep in the funnel without bombarding them with messages.

Product Abandonment

A customer came to the product page. Looked at the product and then left them without adding to cart.

Product Abandonment Flow

$Abandon Flow Chart$

Product Abandonment Examples

Product Browse Abandonment

In the above examples, Freshphotos is sending the list of cameras customer have browsed. They are keeping their memory fresh. It's also useful for bookmarking or sharing with some friend or someone for review.

price drop wikibuyers found 260 in savings on your recently viewed products

Browse Abandonment SMS

Search Abandonment

Search is highly effective, as the customer has shown active interest compared to other browse abandonment flows.

Search shows a high level of commitment from the customer end in finding something. Typically, search users show a high conversion rate than non-searchers. $Link showing research$

Search Abandonment Flow

Search Abandonment Examples

You can send the search results in the mail.

No one does it better than Travel sites. They are master of search abandonment emails. Although it's a bit different in their case, still you get the point.

Kayak Search Abandonment

9 new results

Suggestion Based On Search

Category Abandonment

Category Abandonment Flow

Category Abandonment Examples

Category Abandonment

jcrewcategory

Home Page Abandonment

Email Template Designs

looking for a new flame

smiles davis what are you looking for

Conclusion

Browse abandonment automation flows are highly effective and targeted.

For some brands, these might seems over the top and little aggressive, as they are not used to pushing their customers. Done with the right intention and empathy for the customer, they can be highly positive.

Remember to keep segmentation tight. Launch with small userbase and gradually increase the bandwidth based on the performance.

Your Turn

Let me know your experience with these mails?

Do you hate receiving browsing emails or save them in your inbox for later action?

Last time you received such emails and didn't notice?

And lastly, what's your moral take on sending these?

Let me know in comments below.